Getting started with Fiska is as simple as booking a call with us. Whether you’re just evaluating new payment providers or ready to make the switch, our expert team is here to answer questions, discuss your goals, and help you understand how Fiska can help you optimize your payments.

But you might be wondering how difficult it is to integrate with us. What’s involved, and how much support will you get?

Read on to find out exactly how getting started with Fiska works.

In this article:

• The four stages of integrating with Fiska
• Three ways that Fiska stands out from other payment solutions

Prefer to talk to one of our experts? Book a no-obligation call

The four stages of integrating with Fiska

1. Discovery phase: laying the groundwork

Our integration journey always begins with the discovery phase, where we take the time to fully understand your requirements.

This isn’t just a quick checklist: it’s an in-depth, strategic conversation where we get to know the essence of your business—everything from the payment channels you support to specific reporting needs and any unique products or services you offer.

By gathering these high-level requirements early on, we can make sure that the payment setup we provide is customized to meet your goals from day one.

This is where we stand out from other platforms. While others might provide good documentation, we pair that with personalized support, connecting you with a dedicated member of our team who will guide you through the process.

2. Kickoff and resource allocation: setting the pace

Once we’ve nailed down your requirements, we move into the kickoff phase, where timelines, resources, and responsibilities are clearly mapped out.

We don’t just provide sandbox environments and documentation—we actively coordinate with you to make sure that communication channels are open and aligned with your goals.

Whether that means setting up a Slack channel for real-time support or scheduling regular check-ins, our team will adapt to your needs and preferences.

We’ll also work with you to define go-live goals, resource availability, and timeline specifics.

If you’re targeting a rapid launch, we can intensify our support, providing weekly or even bi-weekly check-ins to keep everything on track. This adaptable rhythm means our team moves in step with your objectives, adjusting our level of support as needed to make sure no detail is missed.

“We’ll connect you with as much or as little support as you need during integration. Our approach is flexible – from providing technical recommendations to offering hands-on assistance. We invest so much time and resources upfront because we believe in building long-term partnerships based on shared success.” – Patrick Huynh, CEO

3. Integration and certification: ticking the boxes

Integration can often feel like a dark tunnel, with SaaS platforms often left to troubleshoot any problems alone. With Fiska, integration and certification run concurrently, so there’s no last-minute scramble. Our team monitors progress actively, catching any issues early and addressing them directly. By the time you’re ready to go live, certification becomes a streamlined, final checkpoint rather than a nerve-wracking hurdle.

If technical questions or challenges arise, we won’t just point you to a document: we’re available for one-on-one calls, providing specific recommendations and best practices tailored to your exact setup. You’re never left alone to troubleshoot (unless you want to be).

4. Go live & beyond: a partner, not just a provider

When it’s time to go live, we’ll make sure the launch goes off without a hitch. Together, we’ll choose a go-live date that maximizes support availability for those crucial first transactions.

Our support doesn’t end with launch day. We offer flexible, ongoing assistance tailored to your needs—whether it’s monthly check-ins, quarterly reviews, or simply having the peace of mind that help is only a call or message away.

At Fiska, you gain a partner here for the long haul. You’ll keep working with the same team members who guided you through onboarding, which means no re-explaining your business, no switching between unfamiliar reps, and no disjointed support.

“Our clients appreciate the continuity and the sense of having a team that truly “gets it.” Instead of feeling like just another client in a queue, you’re treated as a partner with unique goals. It’s a rare approach, but we believe this dedication to building long-term relationships is crucial to creating the best experience possible.” – Arthur Wolff, Support and Delivery Lead

Three ways that Fiska stands out from other payment solutions

 

1. Control your own pricing, with no set fee structure

At Fiska, our partnership model goes beyond fixed fees and limited structures. We believe in a true revenue-share approach that empowers our SaaS customers to set their own pricing and earn above the base interchange. This flexibility lets you experiment with pricing strategies to create a model that aligns with your business goals and customer expectations. You gain the power to tailor fees, such as offering volume discounts or positioning yourself as a premium service.

Our approach means that rather than enforcing a set fee structure (like 2.9% + 30 cents per transaction), we allow you to retain a significant portion of the revenue.

For instance, if you choose to match the usual rate of 2.9% + 30 cents, you could still bring in much more revenue depending on interchange costs.

With Fiska, we only make money when you do. This model ensures that we’re invested in your platform’s success—not just during onboarding but throughout our entire partnership.

Learn more:

• How pricing in payments works
• Why Fiska doesn’t charge fees (and how our partnership model works)

2. Put your brand at centre stage with a white-label payment experience

Software is your expertise, but you might feel that your current payment experience doesn’t match the rest of your platform. The poor UX and lack of brand trust are hurting your conversion rate.

Fiska empowers you to create a payment journey that truly aligns with your brand with our white-label payment solution. Instead of relying on a generic payment portal, you can customize everything from the branding to essential features, for a seamless experience that feels like an extension of your platform.

With Fiska, you’re not limited by rigid templates. Add options like tipping or recurring billing to give merchants the flexibility they need: features that aren’t available with many other providers.

This freedom to customize makes it easier for your merchants to connect with their customers, encouraging loyalty and increasing transaction volume over time.

The result? A payment experience that feels cohesive, professional, and optimized to properly reflect the value of your software.

3. Enterprise-level features for scaling SaaS platforms

Fiska empowers SaaS platforms to deliver the same advanced payment capabilities as industry giants, without needing their scale.

Our unified API streamlines payments across all channels and allows you to expand your offerings without additional coding. For a SaaS platform, this means one initial setup supports both online and in-person transactions, creating a consistent and efficient payment experience.

Imagine a platform that begins with online sales and later integrates point-of-sale transactions. With Fiska, this can all be set up through one unified system, reducing both time to market and operational costs.

And with universal tokenization you can offer seamless, cross-channel payment experiences and the flexibility to scale payment solutions as you grow—tools once accessible only to huge corporations like Amazon or Uber.

Read more: Why SaaS platforms should be using universal tokenization

Expect more and get more with Fiska

We believe that payments should work for you: not become a burden.

With Fiska, you don’t need to become a payment expert to generate more revenue and offer a frictionless customer experience. We can act as your fractional head of payments who works as an extension of your team: letting you focus your energy on improving your software.

If you’re ready to take your payments to the next level, book a call today.