As a fast-growing SaaS platform, you might be looking to incorporate payments for the first time. Or perhaps you have outgrown your existing payment provider and are looking for a solution that’s more tailored to your needs. Either way, it can be daunting, and your concerns might include:

• How long will the project take and how much will it disrupt your business?
• How much support will you get?
• Will it be easy to scale?
• How can you keep your compliance scope to a minimum?

Today, there are a lot of excellent payment solutions available. But many come with trade-offs. For example, they might be flexible but complicated to integrate, or easy to integrate but unable to support all your use cases. It’s important you find one that works well for your platform and the merchants you serve.

In this article we’ll cover:

• Three questions to ask before choosing a payment solution
• How Fiska is different from other modern and legacy providers
• Our promise to SaaS businesses

Prefer to talk to a payment expert? Book a no-obligations call with our payment experts.

Three questions to ask before choosing a payment solution

1. How easy is it to integrate?

Integration should be smooth and straightforward. Look for a solution that offers an omnichannel API, which allows you to manage payments across different platforms and channels. This makes it easier to expand as your business grows. It’s even better if the platform allows you to start with a specific market or channel before rolling out to others.

Make sure it’s built to scale easily, enabling you to expand into different markets without complications. Check if it supports cross-channel journeys and recurring payments, using technology like unified tokenization to handle sensitive data without the burden of PCI compliance.

2. What level of support and expertise is available?

Support is crucial. You don’t want to be passed from one person to another every time you need help. When considering a platform, ensure you’ll work with a consistent team that understands your business and can guide you through challenges. Quick, expert support is key for both you and your developers.

It’s important to know you have someone to rely on when issues arise, especially during critical stages of integration. Ideally, the platform provider should be willing to step in and support your merchants directly if necessary.

3. Does the solution meet security and compliance requirements?

Security and compliance are non-negotiable. The platform you choose should be up to date with all relevant certifications and take on the bulk of PCI compliance for you. This lets you focus on growing your business without the heavy burden of handling compliance yourself.

It’s also essential to ensure that transitioning from testing to live processing is smooth and that any payment terminals are cloud-based, allowing for centralized management from a single hub.

Looking for a platform that ticks all of these boxes? Contact our payment experts.

How is Fiska different from other modern and legacy providers?

The leadership team at Fiska has been in the industry for a long time. Our founders used to operate a SaaS platform and know first-hand how frustrating it can be to grapple with legacy technology. We also know what it’s like dealing with modern solutions, like Stripe and Square. The technology is fantastic and the documentation is easy to understand. But we know that it’s easy to run into issues when you try to scale or need hands-on support for a specific use case.

Fiska, on the other hand, focuses on SaaS platforms, so we have a strong understanding of your needs and are focused on ensuring our technology and support are fit for purpose.

Here’s how we stand out:

You don’t have to be a payment expert – our technology keeps things simple

To integrate a legacy payment solution, you’ll need a payment expert in your development team. The technology typically comes with lengthy specification documents (300 pages in some cases) and certification can be very slow.

Stripe and Square have done a lot to make this process easier. But they rely on their documentation and the expertise of the developers to integrate and use their technology. And if you have a problem with integration, it can be difficult to get hands-on support.

At Fiska, we’ve created a solution that can be integrated even if you don’t have a seasoned payments expert in-house. Our unified API is simple to integrate and works across all channels and regions, so you only need to integrate once. But we don’t just leave you with documentation—our team is with you every step of the way. With our hands-on support and a human approach, we’re here to guide you through the integration process, making sure everything runs smoothly.

You control the experience and set your own pricing

Some payment providers can be inflexible when it comes to pricing and merchant onboarding. They typically charge using a fixed or blended pricing model and the merchant onboarding experience is owned and branded by them. At Fiska, we understand that growing SaaS platforms need to control their own customer experiences and have the freedom to set their own pricing.

We are truly omnichannel thanks to unified tokenization

There are lots of reasons a merchant might need to support a cross-channel journey. They might need to process the return of online items in store, or they might need to set up a subscription or recurring card-not-present transaction following an initial in-store purchase.

Our promise to SaaS businesses

One-on-one human support

Call us, Slack us, Zoom us, we’re here for you—and your merchants. We can provide hands-on help to set priorities, create a road map, select the best pricing, and design the best user experiences for your merchants and end-users.

Extensive industry and technical knowledge

We are a small, dedicated team with combined industry experience of around 75 years. During this time, we have come across pretty much every issue you or your merchants might encounter. Our platform has been created to avoid these issues and ensure the best performance for your payments, every time.

We’re motivated by your success

Our business model is based on your success. When you grow your revenue, we grow ours. So we’re extremely motivated to ensure you succeed, not just during the initial rollout, but throughout the partnership.

If you’re a SaaS platform and are interested in exploring if we might be the right payment solution for you, reach out and book a call with us.